PRIVACY + SECURITY

 

 

PRIVACY

Information provided by you online or otherwise will be processed by Panza + Fink and used to provide you with your ordered products, for billing and accounts purposes and to keep records of the transaction. In addition, your information may also be used to monitor and improve our service to you and keep you informed about Panza + Fink products, promotions and services.

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not make our mailing list available for marketing purposes to anyone outside of Panza + Fink and unless required to do so by a court of competent jurisdiction, will not disclose your personal data to anyone.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company. For these purposes we may contact you via email or phone.

If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please contact us at hello@panzaandfink.comYou can unsubscribe from our mailing list any time, by following the link at the bottom of our mail outs.

 

SECURITY

Panza + Fink uses industry standard security methods to ensure that all the personal details you give us are not misused.

We do not store credit card details nor do we share customer details with any third parties.

The purchase area of our site is extremely secure. We use industry standard SSL technology (Secure Sockets Layer) to guarantee a safe and secure shopping environment. There is also the option to pay through Paypal which is equally secure. If a customer would like to pay directly we will ask all funds to be sent via Paypal, rather than via an emailed invoice, which is open to fraud.

All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else.

Our company is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through shopify.com’s data storage, databases and the general shopify.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

COOKIES

Cookies are small pieces of data stored on a site visitor's browser. We use them to keep track of the actions you, as a customer, have taken on our site. They track the current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. We also use them to monitor and analyse the performance, operation and effectiveness of our server's platform and to ensure the platform is secure and safe to use.  If you do not accept cookies you will be unable to use this site.

Please check back frequently to see any updates or changes to our privacy policy. By using this website and purchasing our products you are agreeing to our terms and conditions as detailed above. Please make sure you have read our terms and conditions before purchasing through our website.