DELIVERY + RETURNS
Depending on the product and location, we use either Royal Mail or myHermes to send our products.
You will receive an email from us, once your item has been dispatched.
All larger cushions and international deliveries are sent via myHermes. Once the package has been sent, you will receive an email from myHermes, with delivery specifics and a tracking number.
If you think you may be out on their suggested delivery date, you can change it via their website or redirect the package to a neighbour.
All of our deliveries require a signature.
If you would prefer that the package is left in a safe space without the formality of a signature, then please contact us in the studio at email@example.com as soon as you have ordered to arrange.
Please note: Panza + Fink will not be liable for any loss or damage to any package once left if the customer has opted to send without a signature.
HOW LONG WILL IT TAKE TO RECEIVE MY P + F GOODIES?
If you are in the UK, all smaller items, cushions, unframed artworks will be delivered within one week. There will be a slightly longer wait for any framed art, or custom pieces.
If you are outside the UK, delivery of all items may take a little longer.
If you require a particular product for a specific date, please contact the studio directly on firstname.lastname@example.org and we will do our best to meet your requirements : )
You will receive an email from us as soon as your product has been dispatched. If your product has been sent by MyHermes (cushions, artwork, larger items..) you will also receive an email from them.
DO YOU SHIP INTERNATIONALLY?
For international deliveries, goods may be subject to various import duties and tariffs, depending on their destination. Panza + Fink is not liable for these fees. The goods may also be inspected on arrival at the destination. Panza + Fink is not liable for any signs of tampering.
We hope that you love your new P + F piece but if for any reason you would like to return your order, any non sale piece can be returned for a full refund within 14 days of purchase. The refund will be transferred back onto the same card/account with which the customer originally paid.
We are unable to accept returns on sale items.
The customer is responsible for the return postage or delivery fee and the goods must be in the same perfect condition in which they were received. We suggest using a tracked service.
Please contact us here: email@example.com
WHAT DO I DO IF MY PURCHASE IS DAMAGED OR FAULTY?
We always check every product carefully before it is dispatched, however, if your product does arrive damaged or faulty or you are not happy with the product in any way, then please contact us within a week on firstname.lastname@example.org and we will arrange a replacement or refund. Some photo evidence of the fault or damage may be required for us or for our courier.